Privacy Policy

Introduction

At Sanjoki® Markers, Alcohol Markers, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By accessing or using our website, mobile application, or any other online services (collectively, “Services”), you agree to the collection, use, disclosure, and procedures outlined in this Privacy Policy. Beyond the Privacy Policy, your use of the Services is also subject to our Terms of Service.

What Information Do We Collect?

We collect two types of information from you: personal information that identifies you as an individual (“Personal Information”), and non-personal information such as usage data and device information.

Personal Information:

Contact information (such as your name, email address, phone number, and postal address)
Payment and billing information (such as your payment method details, billing address, and order history)
Account information (such as your username, password, preferences, and shopping cart contents)
Communications (such as when you contact us via email or social media)
Marketing preferences (such as when you subscribe to our newsletter or opt into promotional communications)

Non-Personal Information:

Usage data (such as pages you visited, search queries, clicks, scrolling, and exit pages)
Device information (such as your IP address, device type, browser type, hardware model, and operating system details)
Location information (such as your approximate location inferred from your IP address)
Analytics data (such as your movement patterns on the website based on mouse movements and scrolling behavior)

How Do We Collect Information?

We collect information in three ways:

Direct collection: You provide information directly to us when you make a purchase, create an account, participate in surveys, contact customer support, or otherwise interact with us.
Passive collection: We automatically collect certain information through cookies, log files, web beacons, device identifiers, location data, and similar technologies when you use our Services.
Third-party collection: We receive information about you from third parties, including business partners, subcontractors, analytics providers, and advertising networks.

How Do We Use the Information?

We process your personal information only for specific, explicit, and legitimate purposes. We will not further process the data in ways incompatible with these purposes.

We use the information we collect for purposes including:

Providing, maintaining, and improving our Services – We use your information to deliver and personalize our Services, process transactions, and communicate with you.
Research and development – We analyze usage patterns and preferences to improve our product design and user experience.
Marketing and advertising – We may display interest-based ads and send promotional emails about new products, special offers, and other content we think you might like, in compliance with applicable laws. You can control your marketing preferences at any time.
Security, safety, and dispute resolution – We verify accounts and activity, promote safety, and resolve disputes regarding use of our Services. We may also use information in connection with legal claims, compliance, regulatory purposes, and law enforcement requests.
Other purposes – We also use information as may be described at the time of collection or pursuant to your consent or direction. We do not sell or share your personal information with third parties except as outlined herein.

Do We Share Information with Third Parties?

We do not sell, rent, or share your personal information with third parties except as described below:

Service providers: We share information with companies and individuals we hire to perform services on our behalf related to our Services. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service.
Business transfers: As part of a business transaction such as a merger, acquisition, or sale of assets, we will transfer information to actual or prospective purchasers, provided appropriate protections are in place.
Law enforcement: We may share information with law enforcement agencies, public agencies, or authorized third parties, in response to a verified request relating to a criminal investigation, alleged illegal activity, or any other activity that may expose us, you, or others to legal liability.
With your consent: We share your personal information in manners not described elsewhere herein only with your express consent. You can revoke consent at any time.
Aggregate/de-identified data: We may disclose aggregate statistics about users, traffic patterns, and related site information to third parties. No personal information is revealed through aggregate or de-identified data.

How Do We Protect Your Information?

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your personal information against loss, misuse, unauthorized access, disclosure, and alteration. The measures include firewalls, data encryption, physical access controls to our data centers, and staff information access training and control procedures.

What Information Do We Retain?

We retain your personal information for as long as required to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is permitted or required by law.
We will then either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity.
Usage data and device information are retained only for as long as necessary for analytics improvements and security purposes.

What Are My Rights as a User?

Access: You can request more information about the personal information we hold about you and request a copy of such information.
Rectification: If your personal information is inaccurate or incomplete, you can request that we amend or update it.
Erasure: You can request the deletion of your personal information, subject to factors such as our retention obligations and whether there is an overriding interest in us retaining it.
Restriction of processing: You can ask us to restrict further processing of your personal information, while retaining enough for your account functionality.
Objection: You may object to the processing of your personal information where such processing is based on our legitimate business interests.
Withdrawal of consent: If we obtained your consent to process your personal information, you have the right to subsequently withdraw consent at any time.

To make a request, please contact our Privacy Officer. We will respond to requests within 30 days, unless a longer period is permitted under applicable law. We will need to verify your identity before providing information or carrying out your request.

International Data Transfers

We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may not be as protective as those in your jurisdiction.

Where required by law, we will secure your consent before transferring your personal information across international borders. We have also implemented safeguards such as standard contractual clauses to ensure that any transferred personal information remains protected and secure. Contact us if you want further information on the specific safeguards applied to international transfers of your personal data.

Use of Services by Minors

We do not knowingly collect or solicit personal information from anyone under the age of 13, or knowingly allow such persons to register on our Services. In the event we learn we have collected personal information from a person under age 13, we will delete that information as quickly as possible. If you believe we might have information from someone under 13, please contact us.

Cookies and Other Tracking Technologies

We and our partners use cookies and other technologies like pixels and local storage to provide and support our Services. We also use these technologies to understand usage and preferences, improve your experience, track page interactions, target ads, analyze site traffic, and for similar purposes.

Our cookies and related technologies have different functions, including:

Essential cookies – These cookies are necessary for basic website functionality and secure the Services. They cannot be switched off in our systems.
Analytics cookies – We use these cookies to measure visits and traffic sources to analyze site usage and related information.
Advertising cookies – We use these technologies to make advertising more relevant to users. They perform functions like preventing the same ad from constantly reappearing and ensuring ads are properly displayed.

You can control cookie and tracking technology settings through your browser or device settings, typically under the “privacy and security” settings, to decide which cookies and technologies to accept or reject. Keep in mind that limiting cookies and similar technologies may impact your experience on our Services.

External Websites

Our Services may contain links to third-party websites. We have no control over the privacy practices of those sites. We are not responsible for their content or privacy policies. We encourage you to read the privacy policies of any site before providing personal information.

California Privacy Rights

The California Consumer Privacy Act (CCPA) requires us to disclose categories of personal information we collect and how we use it, the categories of sources from whom we collect personal information, and the third parties with whom we share it, which we have outlined in this Privacy Policy.

You have additional rights under the CCPA, including the right to request access to or deletion of your personal information, and to opt out of any “sales” of your personal information. You may exercise your CCPA rights using the methods described in the “What Are My Rights as a User?” section above.

We do not discriminate against consumers for exercising their privacy rights under the CCPA and other applicable laws.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time as we add new products and features, as we improve our Services, and as laws evolve. If we make material changes, we will notify you through the Services or by other means prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.

How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Email: [email protected]

Phone: (555) 123-4567

Address: 123 Marker Lane, Nashville TN 37201

Effective Date

This Privacy Policy is effective as of March 1, 2023. By accessing or using our Services on or after this date, you understand and expressly agree that we will collect, use, disclose, and otherwise process your personal information according to the terms herein.